Amphitheatre
Information Booth Volunteer Check List
The purpose for
coordinating an information booth with volunteers from the
Yuba-Sutter Region is to provide assistance to the
Amphitheatre’s staff and to visitors who need help finding
lodging, food, directions, or other services. Material is
provided by the Chamber of Commerce, downtown business districts
for Marysville and Yuba City, and Yuba County regarding motels,
restaurants, and other recreational opportunities in our region.
Laminated maps are placed on the booth’s counter to help orient
the concert attendee to the Yuba-Sutter region, and additional
concert information is provided by the Amphitheatre.
Basic
Procedures:
a. Volunteers
will be directed to the employee parking area by Amphitheatre
staff.
b. Volunteers
should park in designated employee parking and pick up an
identification sticker (to be placed on the shirt) at the ticket
office before proceeding to the Information Booth.
c. Volunteers
should be In the Information Booth at gate opening (generally
listed as one to two hours before the performance begins).
d. Volunteers
should lay out and tape down information to the Info Booth
counter as needed and hang a tourism banner.
e. Volunteers
should have some background knowledge of the tourism material,
maps, and concert information being handed out.
f. At
least one volunteer should be in the booth through the first
major intermission.
g. Volunteers
should pack up material in provided boxes after the first
intermission and leave some material on countertops for
attendees who exit after the show.
h. Volunteers
should return all of the Information Booth material to a
designated location in the ticket office before leaving the
premises.
i. Uniforms:
Custom polo-style shirts, property of Yuba County, are provided
to each volunteer. Wear with navy or black dress pants and
comfortable shoes, no sandals, please. Navy dress shorts are
acceptable when temperatures in Marysville reach 90 degrees or
higher during the day, remember that it also becomes very cool
once the sun goes down. Please turn in the shirt to John Fleming
by November 15; it will be held in your name if you want to
volunteer for another concert season.
j. To
avoid dehydration, please bring your own water and drink
regularly; the Amphitheatre does not always provide water to the
Info Booth volunteers.
k. Please do not drink
alcohol, smoke, or engage in questionable or unprofessional
behavior while "on-duty" or adjacent to the Information Booth;
your conduct as a volunteer is evaluated by attendees and
Amphitheatre staff.
Scheduling
of Volunteers:
a. Two
team members and an alternate are selected for each show, one
team member will serve as the “team leader”.
b. The
team leader should confirm event start times, contact the other
team member(s) prior to the event to confirm their attendance,
and contact the alternate with enough advance time if there is a
scheduling problem or emergency.
c. As
new concert dates become officially available a group email
request is sent simultaneously to all Info Booth volunteers. The
first two volunteers to respond by telephone or email are listed
as team members for that venue or time slot, all others become
“alternates.” Team Leaders” are selected randomly and show up on
the schedule in bold-face print.
d. Info
Booth volunteers can review the events that have been “booked”
by the Amphitheatre online at:
http://www.yubacoairport.com/airport/maryswork/Whats%20happening/amp%20list.htm. This web page will list all of
the volunteers with contact information, a status on info booth
shirts. It will show the designated team leader in bold-face
type and indicate when concert events are scheduled to begin.
Safety
First:
a. No
personal threats or dangerous incidents have been reported by
any Info Booth volunteers through several concert seasons, however
safety precautions are always advisable. CHP officers and
Amphitheatre staff are often in the same booth as the
Information team.
b. It
is recommended that volunteers always work as a team of two. Be
aware of what is going on around the Information booth at all
times.
c. Be
alert and identify police officers or Amphitheatre staff with
radios in the
vicinity if there is the potential for a problem or
altercation.
d. If
personal safety becomes an issue and officers/staff are not
readily accessible, leave the premises immediately or report the
problem to the ticket office which is 100 feet away from the
Info Booth, and then leave the premises.
e. When
Amphitheatre staff is available, and the situation is warranted,
request an escort to your vehicle in the parking lot.
Compensation:
a. Info
Booth volunteers receive no financial compensation from the
County or Amphitheatre for time volunteered at the Booth during
the concert season.
b. Requests
for lawn seat concert tickets for volunteers should be made
directly to Janet Jason, Yuba County Airport and Office of
Economic Development, 530 741-6463. Ticket requests are filled
at the discretion of Amphitheatre management.
Ticket Request Protocol:
1. Ticket
requests need to be made 10 days prior to a concert event to
Janet Jason, jjason@syix.com,
530 741-6463.
2. Complementary
tickets will be limited to two (2) per event, per volunteer.
3. Sold-out
shows may preclude Amphitheatre management from providing
requested complimentary tickets; all tickets will be issued at
the discretion of management and can be withdrawn at any time.
4. Ticket requests
should be made only by the individual making the request.
5. Awarded
tickets will be available at the Yuba County Airport during
weekday business hours, 1364 Sky Harbor Drive; please call
530-741-6463 in advance of pickup.
6. Awarded
tickets will be provided directly to the volunteer making the
request.
7. Please
do not request tickets for shows you are volunteering for as a
primary, secondary, or alternate team member.
8. To purchase tickets,
Amphitheatre Box
Office hours are 10:00 a.m. to 2:00 p.m. Saturdays and three (3)
hours prior to the start of each event.
